Useful Links and Information

We trust that you and your whanau and community group are coping and managing things as well as can be expected at this time. Do let us know if we can be of any further assistance. Kia kaha. ANCAD. 0800 426 223.


ANCAD is committed to sharing resources and information with our community during this Alert Level time.


Find here below, various links of interest that may be of support to you and your group at this time.


We will also be posting links and updates from community groups as to their responses to Covid during on our Facebook Page, from time to time. ANCAD’s facebook page can be found here:


If you have important information to share in this regard send it to us at:


Remember: If you are unwell, call your doctor or Healthline on 0800 358 5453 about getting tested.


If you are out and about:

* Wear a mask and keep a 2m distance from others.

* Keep scanning QR codes to track of where you’ve been (It is advisable to turn on the bluetooth tracing function on your phone as this means that if you have been at a location where there has been a positive COVID-19 case, you will then be notified).

*Wash and sanitise hands often.

Disclaimer: Whilst we endeavour to keep links and information here below updated from time to time, we strongly recommend you to go to the source of the information to check out the latest in information and updates, as things can and will change over time.

Information on Covid-19 can be found available in 39 languages. Go

Face Covering Exemption Card: You can request a face covering exemption card from the Disabled Persons Assembly NZ by contacting 04 801 9100 or at











>The Student Volunteer Army Grocery Delivery Service





>Disability Directory Update newsletter/COVID-19 Info for Disabled people






>To create your QR code for your organisation/group

>Mental Health and Wellbeing Resources

>Other webistes and APPS (digital) for mental health & wellbeing

>Mental Health Foundation of NZ Community Support Groups

>Mental wellbeing helplines


>Family Violence/Sexual Violence/Youth Servies/Rainbow Community/LGBTQI+: Helplines

>Finding a local support service

>Family violence services

>Services for those who want help to stop harming

>COVID-19 Wage Subsidy Information

>COVID-19 Resurgence Support Payment (RSP)

>Funding, Finances, Subsidies




New Zealand has moved to the traffic light system (COVID-19 Protection Framework). .

Cabinet has decided that all areas currently in Red, excluding Northland, will move to Orange at 11:59pm on 30 December 2021. Northland will remain at Red. 


The COVID-19 Protection Framework

The Government has announced the next stage of the COVID-19 response plan to provide a pathway out of lockdown and give vaccinated New Zealanders more freedom. This will come into effect only once double dose vaccination levels reach 90% across DHBs. A pdf version of this Framework can be found


As at 16 November 2021:

Parts of Waikato will move to Alert Level 2 at 11:59pm on Tuesday 16 November.

Auckland remains at Alert Level 3 Step 2. The rest of New Zealand is at Alert Level 2.


From 11.59pm on December 14, people will be able travel out of Auckland. To do so, they must either be fully vaccinated, or have a negative test at least 72 hours prior to departure.


To find out if your business can operate at alert level 3,


Information on what Alert level 3 means for you,




Information for registered charities, from Charities Services,


Covid-19 updates for community organisations, from Platform|Atamira (a conduit between essential community organisations, and national agencies in the response to Covid-19).


The latest guidance and information for all social services, from MSD,

Useful information for moving through the Alert Levels of Covid-19,

To get the latest news and updates to NZ’s Covid response,

To find out the latest locations of interest,

For information in particular for whānau, hapū, and iwi Māori,

is a dedicated channel for whānau Māori with tamariki and rangatahi, supporting them through their learning journey, providing information on:

  • Learning packs and devices
  • Childcare arrangements
  • Food, essentials and other support
  • Getting tested and vaccinated

For information in particular for Pacific Peoples,

Drive up to the Airport Park and Ride Vaccination Centre. There’s no need to book to attend the Airport Park and Ride drive through vaccination centre. Just drive up during the opening hours (Mon — Sun: 8.30am — 3.30pm) with the whānau in your bubble.

These are located at:

• Airport Park and Ride: Open 8.30am – 3.30pm

On Verissimo Drive near the airport

•The Trusts Arena: Open 8.30am — 3.30pm, Monday to Sunday

65-67 Central Park Drive, Henderson, Auckland

Find out more,

CNSST (Chinese New Settlors Services Trust) Covid-19 Response services and support, GO

For the elderly of Asian ethnicity, here is the link to Age Concern website page,

Free counselling/psychology services (phone/onlione), for further contact details and information (pdf),




For food provision and services for the AUCKLAND NORTH area, here is a list from the Family Sevices Directory, GO


The Good Works Trust foodbank delivers emergency food parcels across the NORTH SHORE to those in urgent need with no capacity to access food,


St Josephs Church (Takapuna) provides food parcels to those in need. Text or Call first to make an appointment on 021 0886 7844. Pick up: 10 Taharoto Road, Takapuna (contactless pick up under Level 4, by arrangement).


Holy Trinity Church (Devonport) are operating a food parcel service under Level 4 (contactless pick up from doorstep by arrangement). Contact 021857997 for a request.


City Impact Church/Community Impact (North Shore): Is still operating under Level 4  as essential workers providing meals and veggie boxes for those most vulnerable in our community. All the Covid19 Level 4 Health and Safety rules will apply, so that means, deliveries with no contact at all. We will be calling each family to let them know approximately what  time delivering will be. Delivery will be to their letterbox or doors for people who are unable to get to letterbox. E.g. disabled or have an illness that prevents then from collecting it at the letterbox. (This will be case by case.) Delivery is Friday mornings only. All referrals must be in by Wednesday of that week that gives us time to make contact with families and make a plan for delivery. Here is our referral form for those that may not have access to it. Please when referring keep in mind we are delivering to the most vulnerable in our Community, elderly, sick, mums with children who are unable to leave the house, families with no support. Please, it is case by case  and we don’t want anyone to miss out if they are needing food. We trust you and know that you, out of anyone, will know the families situations. Link here for referas to be made


Society of St Vincent de Paul (Vinnies Auckland) are a foodbank in Onehunga but are currently operating under Level 4 a contactless pick up drive through for food parcels for people across Auckland. But pre-registration for this is required first. For further enquiries, phone and leave message: 0800 680 090 or 09 815 6122

To register,


For sourcing emergency food assistance at alert level 4, see information provided from the Citizens Advice Bureau (CAB),


Updated information for communities on access to food or essential items, GO


Information for community organisations about food provision and distribution from the Ministry of Social Development, GO .


Foodbank NORTH AUCKLAND providers (and other areas) on the site, GO


AGE CONCERN have permission from the government to assist older people with the following essential services: Collection and delivery of essential groceries, including pet food — mainly using Police checked volunteers and via contactless delivery and we can help coordinate how the volunteer is paid for the groceries.

Anyone can call Age Concern New Zealand on to get advice and support. For their website,


The Salvation Army foodbanks remain operating — Glenfield, Albany and Hibiscus Coast. Individuals need to phone in and will have a conversation over the phone regarding their situation/circumstances etc and a time for them to collect from site without contact will be made.



There are a number of volunteers in the Devonport Peninsula community who are willing to help with grocery shopping or pharmacy pick ups, for those in the community who are unable to get out or feel uncomfortable doing so.  If you would like this kind of support, please contact one of the following people who will link you with a volunteer:

Devonport RSA assistance: If you need any assistance such as shopping, picking up prescriptions, arranging transportation to medical/vaccination appointments while Covid restrictions are in place or have any other concerns or questions please contact Gail 021446011.


To order in Auckland:

Advice for travelling between different regions within New Zealand,

Recommended evidence for travel at Level 4, see pdf information

Alert level 4 businesses and services who have workers that need to cross boundaries for work purposes must submit an application on the . Applications are open from midday Sunday 29 August 2021.

For information about volunteering when the time and opportunity is right,

Guidelines for groups working with volunteers,

Guidelines for volunteers,

Anyone can call Age Concern New Zealand on to get advice and support. For their website,

AGE CONCERN have permission from the government to assist older people with the following essential services:

1. Collection and delivery of essential groceries, including pet food — mainly using Police checked volunteers and via contactless delivery and we can help coordinate how the volunteer is paid for the groceries .

2. We have a limited supply of face masks and can drop off a small pack if someone requires some in order to go out.

3. Collection and delivery of essential prescriptions (via volunteers as before).

4. Welfare calls for those who may need a friendly chat on occasion.

If you or anyone requires assistance then please call our office on: 489 4975 (Mon – Friday).


from the Office of Disability Issues,

Useful information for Board leadership in times of crisis,

Governance in a crisis for small charities, pdf information,

At Alert Level 4, you must stay home other than for essential personal movement.

We encourage you to wear a face covering and keep 2 metres distance from others when leaving your home. Especially if it is difficult to maintain physical distance from others.

You legally must wear a face covering if you are a customer or an employee involving customer contact at a business or service operating at Alert Level 4.

This means, you legally must wear a face covering:

  • on public transport and at departure points, for example train stations and bus stops

  • on flights

  • in taxi or ride-share vehicles — drivers and passengers

  • when visiting healthcare facilities

  • inside any Alert Level 4 businesses and services that are still open and involve customer contact, including supermarkets, pharmacies and petrol stations.

Current exemptions for face coverings remain in place. You do not need to wear a face covering if you are:

  • under the age of 12

  • have a physical or mental illness

  • have conditions or disability that makes wearing a face covering unsuitable.

NZ COVID Tracer helps you protect yourself, your friends, your whānau and your community by enabling faster contact tracing. To find out more, GO


Our health and disability sector hold contingency supplies of PPE – these supplies should be suitable to meet your immediate requirements however if you have an urgent need for PPE, please place an order and contact to let us know. We will review the situation as announcements are made and as the situation progresses, with a view to ensuring that the health and disability sector has the PPE it needs at all times.  

If you require PPE for services located in Auckland, Northland, Waitemata or Counties Manukau please place an order through the PPE Portal via OneLink. 

The link to the PPE Portal is This Portal is run through OneLink.

If you require PPE for services located anywhere else in New Zealand, please place an order through the PPE Portal via HCL

The link to the PPE Portal is This Portal is run through Health Care Logistics (HCL). 

Find out when you can get a vaccine, GO .





Free tools and resources available to support mental wellbeing. This includes calling 1737, your local GP practice or student health service, who can provide advice on how to get help to support at this time.

A comprehensive list of services and resources can also be found on the .

is also a free service for children and rangatahi where they can talk to or webchat with a trained counsellor.


Melon Health 

Just a Thought (Getting help through times of stress)

Small Steps (Managing your stress on a journey)

Resilient Teens (an e-health approach; The e-tools include chatbots, gamified apps to teach CBT skills and clinical tools as an adjunct to therapy)

Mentemia (your positive partner to mental wellbeing; co-designed by ex All Black John Kirwan)



There are helplines available that offer support, information and help. All services are available 24 hours a day, 7 days a week.

is available for anyone who needs brief health and wellbeing intervention. Call 0800 862 342. It’s free and confidential. We have a team of qualified counsellors who speak English, Mandarin, Cantonese, Korean, Japanese, Vietnamese, Thai and Hindi. We are available from 9 am to 8 pm, Monday to Friday. For more information, visit


If you are a victim of family violence, sexual violence, or if there is someone that makes you fearful, threatens or harasses you, seek help as soon as possible. You have the right to be safe. The following helplines are available for people needing help:


Sexual violence services:

Services for those who want help to stop harming:

Youth services:

Support for Rainbow community / LGBTQI+

Services for those who want help to stop harming:

This information is a guide only. The Wage Subsidy declaration on the Work and Income website has full details of eligibility criteria and obligations, and prevails over any other information.  .

Applications for the second COVID-19 Wage Subsidy August 2021, known as Wage Subsidy August 2021 , that opened at 9am, 3 September 2021 will be closing at 11.59pm, Thursday 16 September 2021.

Eligibility Criteria

  • The eligibility criteria are similar to the March 2021 scheme, including employer obligations and revenue test.

  • It’s important applicants read all the information, including the declaration they are agreeing to, carefully and make sure they comply.

  • The revenue test is a decrease of at least 40%. This means:

    • Businesses need to have had (or expect to have) a minimum 40% decline in revenue in the 14-days since the Alert Level escalation (ie between 17 – 30 August 2021), when compared with their revenue during a typical 14-day period in the six weeks immediately before the Alert Level escalation.

    • Businesses with highly seasonal revenue can compare their revenue to 17 – 30 August 2020 or 2019, if they can show that the seasonal nature of their business makes it harder for them to meet the revenue test using the default comparison period.

  • The decline in revenue must be caused by the effect of the national wide Alert Level increase on 17 August 2021 on their businesses.

After the payment is made

  • If the revenue decline doesn’t eventuate the business needs to repay the subsidy.

  • Businesses will need to prepare and keep evidence to support their declaration (but they don’t need to provide this on application)

  • MSD will complete background checks and target integrity activity. This means a sample of applicants will be asked for proof of revenue decline.

  • If the Government decides to extend the wage subsidy, businesses will need to make another application. At this stage the wage subsidy is only for two weeks.

Your business needs to meet the eligibility criteria and agree to meet the obligations in the declaration to be able to get a COVID-19 Wage Subsidy August 2021. It’s available to all New Zealand businesses and self-employed people that meet eligibility criteria.

You must operate a business in New Zealand that employs and pays the employees named in your application. By business we mean:

A registered business, sole trader or self-employed person (who may or may not employ other employees), or a registered charity (incorporated under the Incorporated Societies Act 1908 and registered under the Charities Act 2005, or registered under the Charities Act 2005), or an incorporated society (incorporated under the Incorporated Societies Act 1908), or a non-government organisation, post settlement governance entity or, under specified circumstances, a commonly-owned group.

Your business must meet the revenue decline test:

Your business is being or will be affected by the move to Alert Level 4 on 17 August 2021, and

Your business has had, or you predict will have, a decline in revenue that can be attributed to the effect the move to Alert Level 4 on 17 August 2021 has had on your business, and that is:

At least a 40% decline over the period between 17 August 2021 and 30 August 2021 inclusive (this is the revenue test period), compared to a typical 14-day consecutive period of revenue in the six weeks immediately before the move to Alert Level 4 on 17 August 2021 (this is the default comparator period).

You must keep records to prove this 40% decline. Auditors are likely to ask for your calculations (and allocation of the subsidy against wages) when they do your next annual audit. You should be careful not to allocate grant funding to cover wages that are actually being covered by the wage subsidy.

You cannot apply the wage subsidy to expense items other than wages, but can use it to cover other workers’ wages if you have a part-time worker who would normally be paid less than the rate paid by the subsidy for a part-time employee. See this page for more information, including employer obligations and casual employees: 


For more information about this,

Applications for the alert level increase announced on 17 August will open at 8am on 24 August.

A business or organisation must have experienced at least a 30% drop in revenue or a 30% decline in capital-raising ability over a 7-day period, due to the increased COVID-19 alert level.


Eligible businesses and organisations can apply to receive the lesser of:

  1. $1,500 plus $400 per full-time equivalent (FTE) employee, up to a maximum of 50 FTEs, or

  2. four times (4x) the actual revenue decline experienced by the organisation.


Subsidised broadband for kiwis who need it. Skinny Jump is a not-for-profit service who specifically support those most at risk of digital exclusion, as identified in the government’s digital inclusion blueprint.

If one or more of the following sounds like you, then you would probably be eligible: Families with children, Job seekers, seniors, people with disabilities, refugees and migrant communities, those in social housing, plus others…

For more information, go to



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